Cancellation & Modification Policy

An order can change or be cancelled until it goes to print. This page covers what can change, the deadline and what to put in your email.

Order changes

Changes we can make

• Size, color or style of garment
• A different Outloud Merch design priced the same
• Where the parcel ships

The conditions

• Your request reaches us within 6 hours of checkout and ahead of printing.
• Printing locks the item. Shipping locks the address.
• If a change raises or lowers the price, we confirm the new total with you before we act.

Order cancellations

Cancellations made inside 6 hours, ahead of printing, get the full amount back, on the method you paid with, in 5–10 business days. After printing begins, we cannot cancel. If that order later arrives damaged, defective or wrong, the Return & Refunds Policy still covers you.

Why the window is short

Your order reaches our print partner soon after checkout. Every piece is produced for a single buyer. It cannot go back on a shelf or to someone else. So the window shuts the moment printing begins.

How to request a change

Email [email protected] and title it “Order change” or “Order cancellation”. In the message, give us:

• Your order number
• The name on the order
• The exact change, or just “please cancel”

Every request gets a reply by email. Heard nothing within one business day? Check your spam folder, then write again.

Contact

Last updated: October 23, 2026