Frequently Asked Questions

Ordering, paying, delivery, sizing, problems and care: the short answers are below. Missing yours? Email us.

About Outloud Merch

Is Outloud Merch connected to a creator, streamer or brand?

No. Outloud Merch is not affiliated with or endorsed by any creator, streamer or entertainment brand.

I ordered from the previous business on this domain. Can you help?

We cannot, and we are sorry for the confusion. A different business used outloudmerch.com before we acquired the domain in October 2026. That business’s orders, accounts, gift cards and warranties are not in our systems, and we have no way to reach them. For those, contact that business directly, or the bank or payment service you paid with.

Can I call or visit you?

No. There is no phone line and no premises open to the public. Email us and you get a written answer.

Do you keep stock?

No. A print partner makes each item after checkout. Our About page walks through each step of an order.

Ordering and payment

How can I pay?

PayPal works. So does a card, debit or credit, paid through PayPal’s guest checkout with no PayPal account. PayPal Pay Later can also appear where PayPal offers it. You pay in U.S. dollars when you order. More on our Payment Methods page.

Do I pay sales tax?

If sales tax applies to your order, checkout calculates it and shows it before you pay. Orders sent outside the U.S. may owe import duty or tax on delivery, paid by the recipient.

Delivery

When will my order arrive?

Your wait equals production time plus carrier transit. Our Shipping Policy has one table covering domestic and international orders, and product pages add a dated estimate for each item.

How much is shipping?

Rates are listed in our Shipping Policy. You see the exact figure at checkout, before paying.

Do I get tracking?

Yes. Every parcel ships with tracking. We email you the number when it leaves production, and our Track Order page follows it from there.

Sizing

Which size should I order?

Every garment style has a separate chart, in inches and centimeters, measured flat. Measure a similar item you already like and compare. Between sizes and want more room? Take the larger one. See the size chart

Problems

My item arrived damaged or wrong. What now?

Send us a photo of what went wrong, with the order number, within 30 days of delivery. Approved claims get a replacement or a full refund, whichever you prefer. Refunds reach the original card or PayPal account in 5–10 business days. Details: Return & Refunds Policy

Is a poor fit grounds for a return?

No. Every item is made for one order, so we do not take returns for fit or a change of mind. Unsure about a size? Ask us before you order.

Can I still change my order?

Yes, if checkout was under 6 hours ago and printing has not started. Cancellation & Modification Policy

Care basics

How do I care for printed clothing?

Inside out, cold water, like colors, no bleach. Hang it to dry or tumble on low, and never iron the print. Caps and beanies: wipe with a damp cloth. Drinkware: check the care note in its listing.

Group orders

Can I place a bulk or custom order?

Email [email protected] with the design idea, the quantity and your deadline. We reply with what is possible and a timeline, and nothing is placed until you agree.

Still stuck

Email [email protected]. Support hours: Monday through Friday, 9 AM–5 PM Eastern Time. Expect our answer within one business day.

Last updated: October 23, 2026