Return & Refunds Policy

Each Outloud Merch item is made for a single order, and that shapes how returns work. Here is what we fix, what we do not take back and how to file a claim.

1. Changes and cancellations come first

Within 6 hours of checkout, and only until printing starts, changing or cancelling costs nothing. See our Cancellation & Modification Policy for how that works.

2. The claim window counts from delivery

Claims must reach us within 30 days, counted from the delivery date. For a parcel that never arrives, the clock starts on the final day of the delivery estimate.

3. What we fix

• Damage. The item arrived damaged.
• Defects. A print or production fault, such as cracking or peeling on arrival, or artwork that is crooked or blurry.
• Wrong item. What arrived is not what your order confirmation lists: another design, color, size or product.
• Not as described. The item is clearly different from its product page.
• Lost parcel. Tracking or a carrier investigation confirms it went missing on the way.

Sharp photos of the item and its shipping label help us assess a claim. Now and then we may also ask for a short video.

4. What we do not take back

• Change of mind. We do not accept returns because you no longer want an item.
• Sizes picked without a look at our size chart.
• Slight color differences from how your screen displays the image.
• Worn, washed or altered items. One exception: a defect that appears after the first wash, with the care instructions followed. We still fix that.
• Items mailed back before you contacted us.
• Parcels that failed because of an address error made at checkout.

The reason is simple. Your item was made for you, and we cannot resell it.

5. Decisions and refund timing

We answer your first email within one business day and you have our decision within 2–3 business days. Approved? Then you choose: a remade item at our cost, or a full refund. Refunds go back to the card or PayPal account that paid, inside 5–10 business days; allow your bank or PayPal some extra days to post them. Most claims need no return at all. When we want the item back, a prepaid label arrives by email. Our mistake never costs you postage.

6. How to file a claim

1. Send an email to [email protected]. Subject line: “Order issue”. In the body: your order number.
2. Explain what is wrong in a sentence or two. Attach a photo of the problem and a photo of the shipping label.
3. Tell us which you want: a replacement or a refund.

Claim support

Questions about a claim go to the same inbox. Our details:

Last updated: October 23, 2026