FROM YOUR ORDER TO YOUR DOOR
Shipping information
Processing times, delivery estimates, and shipping costs in one place.
Order processing
Please allow 3–5 business days for order processing and production before dispatch. Processing time is separate from shipping time. If a product requires a different timeframe, please refer to the estimate shown on its product page before ordering.
Business days are Monday through Friday, excluding public holidays. The day you place your order is not counted as a full processing day.
Estimated delivery times
| Destination | Shipping after dispatch | Estimated total |
|---|---|---|
| Contiguous United States | 7–10 business days | 10–15 business days |
| Supported international destinations | 15–30 business days | 18–35 business days |
These are estimates, not guaranteed arrival dates. Actual timing depends on the product, destination, carrier, and customs processing. Peak-season demand, public holidays, and transport disruptions may affect delivery.
For Alaska, Hawaii, US territories, military addresses, or remote destinations, contact us before ordering to check availability and the applicable estimate. If you need an item for a specific date, please contact us before purchasing.
Shipping costs
Shipping charges are based on your delivery destination and the number of items in your order. All rates below are in USD.
| Shipping destination | First item | Each additional item |
|---|---|---|
| United States | $5.99 | $2.00 |
| International | $13.00 | $6.00 |
For example, shipping for an order of two items is $7.99 within the United States or $19.00 internationally. The shipping charge is displayed at checkout before payment.
Shipping is available only to destinations supported at checkout. If no shipping option appears for your address, please contact us before placing an order.
Tracking your shipment
When tracking information becomes available, we will send it to the email address provided at checkout. Carrier updates may not appear immediately after a shipping label is created. Check your spam folder if you cannot find a shipping email.
Orders containing multiple items may arrive in separate packages. Where separate tracking numbers are available, use each one to check the corresponding shipment.
Delivery address changes
Please check your delivery address carefully before completing checkout. If you notice an error, email us as soon as possible with your order number and the correct details. Address changes depend on the order status and cannot be guaranteed after dispatch.
International deliveries
International shipments may be subject to import taxes, duties, or customs handling charges. Any charges not collected at checkout may be requested by the carrier or local authorities before delivery. Customs processing can also extend the delivery time.
Delayed or missing deliveries
If the estimated delivery window has passed, email us with your order number and tracking details so we can investigate. If tracking shows delivered but you cannot locate the package, check the delivery location and with other members of your household, then contact us for assistance.
If an item arrives damaged or incorrect, include clear photos of the item and packaging in your message. We will review the issue and explain the next steps.
Questions about shipping?
Email: support@outloudmerch.com
Phone: +1 (505) 209 5892
Hours: Monday–Friday, 8:00 AM–5:00 PM (EST)
Outloud Merch — DOANUYEN Ecom LLC
1209 Mountain Rd NE, Ste N
Albuquerque, NM 87110, USA
This is our business contact address. Please contact us for return instructions and the appropriate return address before sending an item.