Return & Refund Policy

This policy applies to purchases made at Outloud Merch, operated by DOANUYEN Ecom LLC.

1. When you can request a replacement or refund

Please contact us within 30 calendar days of delivery if your item:

• Arrives damaged or has a manufacturing defect.
• Has a printing error or a material difference from the product description.
• Is the wrong product, size, or color compared with your order confirmation.

Once we confirm the issue, we will arrange a replacement at no additional cost or a refund for the affected item. Tell us your preferred solution when contacting us. If a replacement is unavailable, we will offer a refund. Missing items and undelivered packages are handled as explained below.

2. Change-of-mind returns and sizing

Except where applicable law provides otherwise, we do not accept returns or exchanges simply because you changed your mind, no longer need an item, or selected the wrong size, color, or design. Please check the product description, available sizing information, and order details before purchasing.

If we send a size different from the one you ordered, that is our error and is eligible for assistance. This is different from receiving the size you selected but finding that it does not fit.

Damage caused by misuse, accidental damage after delivery, or failure to follow the care instructions is not covered by this voluntary policy. This does not exclude an underlying manufacturing defect discovered during normal use.

3. How to submit a request

Email support@outloudmerch.com with the subject “Return or Refund Request — Order #[your order number]”. Include:

• Your order number and the email address used at checkout.
• The affected item and a brief explanation of the problem.
• Clear photos showing the item, the issue, and any relevant size label or packaging.
• Whether you prefer a replacement or refund.

If photos cannot reasonably show the issue, explain it in your message so we can discuss another way to assess it. Please keep the item and any available packaging while we review your request.

4. Return instructions and costs

Contact us before sending anything back. We will tell you whether a physical return is needed and provide the correct return address and instructions. A return may not be necessary when the issue can be verified without it.

If we require a return because the item is defective, damaged on arrival, incorrect, or materially not as described, we cover the return shipping cost through a prepaid label or another arrangement agreed with you. No restocking fee applies to these returns, and we cover shipping for an approved replacement.

The business contact address listed below is not automatically the return destination. Please use the address supplied for your specific request.

5. Refund amounts and timing

Approved refunds are issued to the original payment method. We will email you when the refund has been initiated. We initiate approved refunds within 5 business days of approval, or sooner where required by applicable law. If a return is required, we will explain the inspection and approval steps before you send it.

Your bank or payment provider may take additional time to display the credit. If you have not received it within 10 business days of our refund confirmation, contact your payment provider and email us for assistance.

For a full-order refund due to our error, a confirmed defect, or confirmed non-delivery, we refund the amount paid for the order, including the original shipping charge. For a partially affected order, we refund the affected item and its attributable original shipping charge, with the amount explained in your refund confirmation. No deduction is made for an approved return label.

6. Missing, delayed, or undelivered orders

If your order has not arrived after the estimated delivery window stated in our Shipping Info, contact us with your order number and tracking information. We will investigate with the relevant fulfillment or delivery partner and arrange a replacement or refund where non-delivery is confirmed.

If tracking says delivered but you cannot locate the package, check the delivery location and with other members of your household, then contact us. A delivered scan does not automatically close your request; we will review the available delivery information.

If only part of your order arrives, check whether the remaining items have a separate tracking number. Contact us if an item is missing and there is no separate shipment information.

If we cannot dispatch your order within the stated processing timeframe, we will notify you of the revised estimate and give you the option to accept the delay or cancel the unshipped order for a refund.

7. Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or correct the delivery address. Our ability to make a change depends on the order status. Requests are not confirmed until you receive our written confirmation, and changes may not be possible once production or dispatch has begun.

If a package is returned because of an incomplete or incorrect address, we will contact you about the available options. Any proposed reshipping charge will be explained and agreed with you before reshipment. These conditions do not limit cancellation or refund rights that apply by law, including rights relating to shipment delays.

8. Your consumer rights

This policy describes our voluntary return and refund arrangements. It does not exclude or limit mandatory consumer rights, including any applicable cancellation rights or remedies for faulty or misdescribed goods. Where local law gives you greater rights or a longer period to make a claim, those rights apply.

Contact Outloud Merch

Email: support@outloudmerch.com
Phone: +1 (505) 209 5892
Hours: Monday–Friday, 8:00 AM–5:00 PM (EST)

DOANUYEN Ecom LLC
1209 Mountain Rd NE, Ste N
Albuquerque, NM 87110, USA

Please contact us for return instructions before sending an item to any address.