FREQUENTLY ASKED QUESTIONS


Who is Outloud Merch?

Outloud Merch (We shortened Merchandise to Merch...see how creative we are!?!?)  allows you to support and connect with your favorite YouTubers through their official merchandise. We offer premium gear for premium fans. When it comes to our merchandise, we only use high quality products, so you can support them in style. We collaborate directly with your favorite YouTuber to create designs that we know you’ll love.

How do I place an order?

Ordering is easy! Simply find the items that you want, click on them, determine your size and quantity, and click "Add to Cart." You can always see everything you have put in your cart by clicking on the cart icon in the upper right hand corner. Once you are done shopping, click on the cart icon to checkout.  

Do I have to create an account to place an order?

No, you sure don't! That said, we recommend creating an account if you would like the ability to refer back to previous orders or check on tracking.

How do I access my account?

There is a "Login" link at the upper right-hand corner. Simply click this link, and enter your login info on the left-hand side. After logging in successfully, you will be on your "Account Details and Order History" page.

I have a discount code, how do I use it?

If you have a discount code, you will be prompted to enter it on the last page of checkout.

Can I check my order history online?

Only if you have created an account. Log in to your account (see above question). You will see your previous orders listed under the heading "Account Details and Order History."

Can I check status/tracking on an order online?

Only if you have created an account. Log in to your account (see above question). You will see your previous orders listed under the heading "Account Details and Order History." The tracking for each order will be listed there.

How long will my order take to arrive?

All order ship within 48 business hours. In the unusual event that a product is out of stock, we will notify you by email within one business day. Transit time of your order will depend on the shipping method selected. USPS transit times are not guaranteed. If you select a UPS shipping option, the number of days your item will take will appear in the dropdown next to the UPS Ship Method. If your order still has not arrived after this time frame, please email us at customerservice@outloudmerch.com with your name and order number and we will look into it right away.

We ship items as soon as they're ready, so you may receive multiple shipments (at no extra charge, of course).

How can I be sure that my credit card transaction is safe and secure?

We process credit card purchases through Shopify Payments, a leading online payment gateway. Shopify Payments is used on websites around the world. With this system, you can rely on secure credit card transactions. As an added precaution, we do NOT store credit card information. Therefore, for your financial safety, you need to re-enter this information each time you place an order.

Will my personal data remain private after I order?

Any information you submit is 100% private and confidential and WILL NOT be sold, loaned, or rented to other companies or third parties. WE DO NOT STORE CREDIT CARD INFORMATION. Your trust and confidence is our #1 priority. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we use Shopify Payments to handle all online transactions.

What is your return policy?

Your satisfaction is guaranteed or we will refund your entire purchase within the first 30 days of the date you place your order. If you would like to return or exchange any item please ship it to the address below with the original packing slip. Please also detail on your packing slip if you would like to return or exchange. You can also email us at customerservice@outloudmerch.com with your name and order number for details!

Outloud Merch
℅ Underground Printing
Attn: Returns/Exchanges
260 Metty Drive, Suite G
Ann Arbor, MI 48103

How can I contact you?

For the quickest response, email us at customerservice@outloudmerch.com with your comments, questions or concerns. You can also call us between 9 a.m. and 5 p.m. EST at 800-242-4787, but generally we are quickest with email.

Does your apparel come in color combos or sizes not shown on the website?

Currently most of our apparel comes only in the color combinations and sizes shown on the site. Email us at customerservice@outloudmerch.com if you have a color combo suggestion.

Is there sales tax?

Orders shipped to AL, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KS, KY, MA, MD, MI, NC, NE, NJ, OH, OK, SC, TN, TX, VA, WA, WI and WV addresses will have appropriate sales tax added.

How much does shipping cost?

Shipping costs depend on your location and the method of shipping. You'll be able to review your shipping and handling costs at checkout before you finalize your purchase.  

How do your sizes run?

Sizes run based on the type of garment you are ordering. Outloud Merch uses premium apparel for all of our gear. For your convenience size charts are featured on each product’s page.  

Can I use a Visa/MasterCard Credit Card Gift Card?

We cannot guarantee that you will be able to use one of these gift cards because we are not able to verify billing information. However, these cards SHOULD work if you call the number on the back of the card and register your information with the company.

Can I have an order shipped internationally?

Yes! We know our YouTubers’ fans are from all over. Once you enter your address, you will be able to see your shipping options.

Who is Underground Printing?

Underground Printing is our trusted partner that prints all of the merch you see on our website. Underground Printing is a national custom printed apparel provider, offering screenprinting and embroidery on a wide variety of apparel and promotional products. Founded in 2001, UGP offers high quality products, great prices, and unmatched service to customers large and small, from national retailers and Fortune 500 companies to local businesses and college student groups.

Looking for your own custom gear? Check them out at undergroundshirts.com

Want to learn more? Shoot us a note.

 
I have a charge on my statement from Underground Printing - why is that? 
 
Underground Printing, a national leader in custom printed apparel, is our webstore & fulfillment partner. This is why you will see their name on your credit card statement when you purchase from https://outloudmerch.com/